Connecting a Credit Card Processor:
How can you best manage the credit you extend to your customers in SM CRM, such as bounced credit cards or checks?
The best answer is to have you or your office staff CALL THEM.
For charge cards, as bounced payments appear in the left menu bar, make it a priority to telephone them each morning. If after 24 hours you cannot contact them via phone, email, text, or any other method, move their appointments back a few days and set a task to follow up. If you cannot resolve payment after a week, cancel all services and move them to a canceled customer category. You might set up a task for a month later to see if you can give one last try at resolution.
The check process is the same, but the initial task is set when the invoice is created, allowing the check to be received.
There is a Credit Hold feature, which you can access by editing a contact's detail, but this only defers the work to others and slows down your delivery of services in, for instance, routing:
Additional resources for managing credit:
The Open Invoices grid lists invoices without a payment plan, which is how to find open invoices without a credit card on file.
The Installment Payments report (under Reports) also details any upcoming payments without cards on file associated with them.