Dylan Cohan
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Activity overview
Latest activity by Dylan Cohan-
Dylan Cohan created an article,
Spillover / Forever Route
Step 1: Create a Route Schedule with a start date and no end date-The only services which should be activated on this route schedule are ones you want to sell across seasons (no pro-rating) Step 2...
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Dylan Cohan created an article,
New Franchisee Vendor Set Up
Phone System: New franchisees will be set up with Voice for Pest, which will provide a dedicated business phone number. Voice for Pest utilizes a VOIP (Voice Over Internet Protocol) phone system, m...
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Dylan Cohan created an article,
Web Links
Click on the name of the site you would like to navigate to: Mosquito Squad Sites Apparel Store: Order branded apparel and other items Marketing Shoppe: Order marketing materials and submit cust...
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Dylan Cohan created an article,
Squad School Online Tutorial Videos
Many of the actions you'll need to take within Squad School Online can be taken by navigating to the "Admin" tab. This includes adding new employees, assigning them to specific courses, and disab...
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Dylan Cohan created an article,
Tracking Service Agent by Invoice
If you want to track revenue tied directly to work completed by agents, then the Revenue by Service Agent report should do just that. It might not match up with other revenue reports but that's bec...
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Dylan Cohan created an article,
Email Accounts for Mosquito Squad Locations
Google Workspace Accounts As of December 2023, Mosquito Squad uses Google Workspace accounts to drive email@mosquitosquad.com. One “free” login per territory is included with your franchise agreeme...
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Dylan Cohan created an article,
Helpdesk Support
Mosquito Squad Support Team Helpdesk This working document is to outline expectations and responsibilities for the Mosquito Squad response system (helpdesk) as of June 2023. This is not a policy. ...
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Dylan Cohan created an article,
Win Backs
At Mosquito Squad, our primary focus is on generating new leads and renewing current customers. However, an equally important yet often overlooked aspect is winning back or recapturing historical c...
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Dylan Cohan created an article,
Call Cap Tracking and Recording
Since January, 2023 Mosquito Squad has been using Call Cap's phone call tracking system. This system may be access here. Here is the User's Guide for the Call Cap Dashboard. Here is the master,...
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Dylan Cohan created an article,
Payment Processor and Service Minder
When credit cards are entered in any CRM including Service Minder, they are not explicitly stored, but are sent directly to the credit card processor in exchange for a token. That token represents ...