Most Mosquito Squad locations use QuickBooks Online for accounting. This FAQ is for those who use Service Minder's push to QBO.
The integration between SM and QBO is in the Control Panel>Integrations under the Accounting Tab. You should use the Contact ID method (this example does not). It is important to remember that this mechanism is a push from SM to QBO and not a sync. Data ONLY flows from SM to QBO, never the other way.
If you have multiple Territories/Classes, please map each of your territories. Here is an FAQ on mapping: https://mosquitosquad.zendesk.com/hc/en-us/articles/360023687193-Mapping-from-SM-to-QBO.
From the left menu in Service Minder, if you have integration errors with QBO, they will appear in the item "QuickBooks Errors." Click on that, and it will take you to the mistakes. There are multiple links to help you assess your effort to triage. They vary wildly from connection issues (the internet on one end of the integration was down) to validation (credentials could not be verified). Frequently, these problems are resolved by clicking the Retry link.
Other times, there are mapping or settings issues. A Google search will generally point you in the right direction. For example, someone deleted something in QB, and SM needs to transfer the data. In this case, add/fix the data and hit retry.
Here is an example of an error that should be read and possibly googled: "Validation Exception was thrown.Details:Email Address does not conform to the syntax rules of RFC 822. Supplied value:vivianvaudreuil.aol.com". In this example, you will find that an email address is malformed. Fix it, then hit retry.
Finally, there are times when a transaction was entered in error in either SM or QBO and then resolved. In this case, you can safely click clear, and the error will disappear.
IN ANY CASE, BALANCING YOUR BOOKS MONTHLY WILL HIGHLIGHT ANY PROBLEMS AND KEEP YOUR BOOKS TRUE.